Customer Service Representative / Dispatcher
About The Position
Job Summary: If you have previous dispatching experience, this is a plus! Provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas (a) Communication with clients, (b) Communication with vendors, and Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering email and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests, as well as performing clerical functions. Additional responsibilities and duties are listed below. Schedules: Various schedules applicable.
Requirements
- Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs
- One year of clerical, customer service, or data entry experience
Nice To Haves
- previous dispatching experience
- College Degree or Equivalent Preferred
Responsibilities
- Responsible for managing and maintaining job requests that were submitted by new and existing clients.
- Must be readily available to respond, address and/or resolve any issues or requests that may arise
- Will be responsible for making sure that all clients are properly communicated to in a timely manner
- Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
- Must be able to multi-task via email, phone, SMS, or other channels of communication with clients
- Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
- Ability to work in a team environment
- Ability to meet daily service level objectives and goals
- Additional duties as assigned
- Communicate with clients and vendors via email, phone, and/or text line
- Create all new inbound jobs via email, phone, and/or text line
- Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
- Inform clients of all delays, completions, and cancellations regarding service request
- Research, onboard, and assign new vendors as needed
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
