Customer Service Representative - Dispatcher
About The Position
Join the Pelles Heating & Cooling Services team in Mars, PA as a full-time Customer Service Representative - Dispatcher (includes outbound calls to fill schedule ) and be at the heart of our mission to provide top-notch heating and air conditioning solutions! WHY YOU SHOULD JOIN US At Pelles Heating & Cooling Services, we prioritize our team members' well-being. Enjoy a competitive pay range of $18 - $2 5 per hour plus performance bonuses , along with company-wide benefits including two weeks paid vacation, 7.5 paid holidays, tax free benefits, $600/year prepaid TASC card for eligible medical type expenses, WGB - Wellness Group Benefit, health insurance, dental, vision, $50K Company paid life insurance policy, AFLAC, quarterly team fun events, and more. Join us and become part of a vibrant company culture that values excellence, growth, and a supportive work environment! BECOMING OUR CUSTOMER SERVICE REPRESENTATIVE - DISPATCHER As a Customer Service Representative - Dispatcher, your daily responsibilities unfold as a well-coordinated symphony of service excellence. You'll work a Monday through Friday schedule between 8:00 AM and 4:30 PM. Your adept handling of customer inquiries, whether through phone, text, or email, ensures a trail of satisfied clients. Your organizational prowess shines as you expertly schedule appointments, ensuring our field technicians are dispatched with precision. Behind the scenes, you seamlessly navigate administrative intricacies, weaving together paperwork with finesse. Your commitment to meticulous record-keeping enhances the overall efficiency of our services. At Pelles Heating & Cooling Services, our mission is to create comfortable spaces for our customers by delivering exceptional heating and cooling services. We take pride in prioritizing our customers' needs and providing top-quality installations and maintenance. Our friendly team works collaboratively, supporting each other and fostering an atmosphere of growth and camaraderie. We value work-life balance, that allows you to maintain a fulfilling personal life while excelling in your career. Our commitment to your professional development is unwavering, as we provide paid training and opportunities to enhance your skills. Quarterly social events bring us together to celebrate our successes and build lasting connections.
Requirements
- 1 year of customer service experience
- Service Titan experience
- Experience using Microsoft Word and Excel
- Geographical knowledge of the service area and map-reading skills
- Exceptional communication and customer service skills
- Must be able to pass a background check.
- We also conduct pre-employment drug testing.
- Any job offer will be based on the results of background and drug testing.
Responsibilities
- Handling customer inquiries through phone, text, or email
- Scheduling appointments
- Dispatching field technicians
- Navigating administrative intricacies and paperwork
- Meticulous record-keeping
Benefits
- two weeks paid vacation
- 7.5 paid holidays
- tax free benefits
- $600/year prepaid TASC card for eligible medical type expenses
- WGB - Wellness Group Benefit
- health insurance
- dental
- vision
- $50K Company paid life insurance policy
- AFLAC
- quarterly team fun events
- paid training
- opportunities to enhance your skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
