Customer Support Coordinator

EF Education First / Hult•Denver, CO

6h•$50,000

About The Position

The Cultural Care Customer Support Coordinator role offers a unique window into every part of our organization, creating a strong foundation for future growth within the organization and the broader EF family. This highly visible position relies on excellent communication, quick responsiveness, and a genuine desire to support others. Working primarily through phone, text, and email, you’ll serve as a key resource for host families, au pairs, contractors, and colleagues. You will also receive specialized training in Host Family Finances, working toward managing your own finance region.

Requirements

Great verbal and written communication skills
Strong attention to detail
High sense of responsibility and ownership
Adaptable, resourceful, and naturally inclined to solve problems
Poised, confident demeanor in fast-moving situations
Energetic, results-driven, and self-motivated
Ability to complete tasks efficiently and on time
Comfortable balancing proactive outreach with reactive support
1-2 years of professional experience, ideally in customer services
Demonstrated relationship-building experience
Strong organizational skills and the ability to manage multiple priorities

Responsibilities

Deliver clear, effective support to customers through both phone and email communication
Resolve questions and issues promptly while demonstrating empathy, clarity, and full ownership
Maintain a strong balance between proactive outreach and timely responses to incoming needs
Reach out to host families regarding program fees, due dates, credits, and discounts
Oversee Accounts Receivable for your assigned region with accuracy and accountability
Provide targeted support to additional finance regions as needed

Benefits

Paid International Business Travel opportunities
Commitment to professional growth: robust monthly calendar of trainings and development workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits and a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run “EFinity” groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
Discounts at local venues and businesses