Deputy Project Director (925582)

Equus•San Marcos, TX

12h

About The Position

Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units Implement and provide change management when changes to policy / procedure occur Manages communication and coordination of case management, enrollment and customer service Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance Participate or lead outreach activities Oversee timely and accurate reporting of operations metrics for Project Director Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers Build business process expertise within the team and develop best practices Coordinates service delivery for Refuge Cash Assistance program (if required) Compiles information and data for completion of quarterly reports Effectively collaborate with departments for program development and information dissemination Provide leadership, support, and guidance to staff, partners and operations across all Company Regions Other duties as assigned

Requirements

Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience
Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
Must be process-driven, analytical, and solution-focused
Must be a team player and model LEGACY Principles
Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
Strong written and oral communication skills
Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
Must possess and maintain a good driving record and meet company driving requirements

Responsibilities

Implement total quality management procedures and changes within the case management, enrollment, and customer services units
Implement and provide change management when changes to policy / procedure occur
Manages communication and coordination of case management, enrollment and customer service
Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
Participate or lead outreach activities
Oversee timely and accurate reporting of operations metrics for Project Director
Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
Build business process expertise within the team and develop best practices
Coordinates service delivery for Refuge Cash Assistance program (if required)
Compiles information and data for completion of quarterly reports
Effectively collaborate with departments for program development and information dissemination
Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
Other duties as assigned