Desktop Refresh Technician

TEKsystems•Minneapolis, MN

9d•$18 - $23•Onsite

About The Position

Overview: This position is a technical role responsible for replacing outdated hardware with new hardware, primarily desktops and laptops. At times, the role may also include replacing printers, scanners, or other peripherals. Daily/weekly task list that will provide details for which machines/users are being refreshed. Techs will need to make contact with the user to schedule the refresh -need to be assertive to follow up and drive the process with the user in a customer friendly manner and see things through. Can lean on the site coordinator if needed. Success will include looking at the location and maximizing your time to refresh multiple users. Need someone with initiative to understand how to create efficiencies in the process vs. one at a time across locations. Everything is documented but they have to follow it to a tee. for example, there is a halt during the installing and rather than realize they need someone else to get involved, they may just forge on and it will result in issues for the user. Techs that have not been successful do not communicate to the user and leave it up to them to call the service desk - this is an example of poor customer service.

Requirements

hardware deployment
deployment
technical support
customer service oriented
General technical aptitude
Self-starter
Dependable
Organized
Great communicator
Honest/Integrity
Problem solver

Responsibilities

Communicating directly with customers to coordinate a time to refresh/replace their devices.
Transferring data and associated software from the existing device to the new device.
Working with the regional coordinator to schedule refresh replacements at clinics and hospital units.
Meeting Fleet Operations truck driver at sites to take ownership of recently delivered equipment.
Validating that the equipment received matches the manifest.
Unloading and organizing delivered equipment in predetermined storage areas.
Collecting, organizing, and packaging replaced devices and creating a manifest for equipment pick up.
Providing excellent customer service by communicating effectively and following up when needed.
Driving to multiple locations, typically within one region, but occasionally across the enterprise.
Hardware installation for MAC (move, add, change) Projects
Daily incidents
Daily request hardware installation
Tracking and collecting underutilized devices