IT Refresh Technician (Temporary)

Divergent•Torrance, CA

3d•$24 - $30•Onsite

About The Position

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. We are seeking a detail-oriented Temporary IT Refresh Technician to support a short-term laptop migration project. The technician will assist in transitioning users from one laptop vendor to another, ensuring a smooth rollout with minimal disruption to business operations.

Requirements

Ability to lawfully access information and technology that is subject to US export controls
Basic to intermediate knowledge of Windows or macOS operating systems
Experience with laptop setup, imaging, or device deployment preferred
Familiarity with data migration tools and processes
Strong attention to detail and organizational skills
Good communication and customer service skills
Ability to follow documented procedures and meet deadlines
Ability to lift and transport laptops and related equipment (up to ~25 lbs)
Ability to be on-site and move between workstations as needed

Nice To Haves

Previous experience in IT support, help desk, or refresh projects
Familiarity with tools such as Microsoft Intune, SCCM, or similar endpoint management systems
Experience working in a fast-paced, high-volume environment

Responsibilities

Configure and deploy new laptops according to company standards and imaging processes
Migrate user data, settings, and applications from old devices to new devices
Track asset inventory and update records for issued and returned equipment
Coordinate with end users to schedule migration appointments
Test newly deployed devices to ensure proper functionality
Wipe, reset, and prepare old devices for decommissioning or return
Escalate technical issues to senior IT staff as needed
Maintain clear documentation of completed work and issues encountered

Benefits

Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

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