Desktop Support Technician

TEKsystems•Springfield, MA

3d•$22 - $28•Onsite

About The Position

We need a Desktop Support Technician with solid hands-on experience and strong customer service skills for a healthcare environment in Springfield, MA. This is a contract-to-hire position requiring weekend availability and on-call coverage. Serious inquiries only.

Requirements

2-3 years of hands-on IT support experience - hardware break-fix and Windows imaging
Solid understanding of networking fundamentals
Strong customer service skills and ability to communicate technical issues clearly to non-technical users
Ability to stay organized and work effectively in a fast-paced environment
Flexibility to work weekends (first or second shift as scheduled) plus on-call rotation
Reliable transportation for onsite support

Nice To Haves

Healthcare IT experience
Familiarity with cloud implementations
Experience with ticketing systems like Autotask

Responsibilities

Hands-on hardware support and break-fix work - swapping parts, troubleshooting issues, getting people back up and running
Windows imaging and deployment of new laptops, desktops, and peripherals
Onsite support at client locations throughout the facility
Setting up new users with equipment and access
Diagnosing connectivity issues, managing updates, and resolving performance problems
Supporting specialized healthcare equipment including TeleNeuro carts and SOC systems
Providing on-call support and responding to alerts as scheduled
Password resets, software support, and general troubleshooting