Desktop Support Technician Intern

Brinks Home•Farmers Branch, TX

9d•Onsite

About The Position

We are currently seeking determined and dynamic Desktop Support Technician Intern join our Brinks Home Family. This intern will be providing Tier 2 technical support to internal IT Clients as a member of the Desktop team supporting the deployment, planning, operation, maintenance and support of on-premises and cloud-based physical and virtual PC’s, A/V platforms, mobile devices, and local and network printing in a 24x7x365 multi-site enterprise

Requirements

High School Diploma or equivalent.
Currently enrolled in a college program.
1-3 years of experience.
In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook
Familiar with IOS and Android environments for phones and tablets.
Can resolve complex problems related to client software and configurations.
Intermediate to Expert level experience with Exchange and Active Directory (as related to Desktop Support responsibilities
Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment.
Must enjoy assisting customers through issues on the telephone as well as in person.
Ability to take proactive steps in managing problems.
Ability to effectively handle stress, pressures, and challenges.
Ability to work with a diverse group of people both technically and functionally as well as communicate at a level appropriate to the audience.
Ability to work independently with minimal supervision and as part of a team.
Self-starting and self-motivated to work in a dynamic, high-paced environment.
Highly motivated team player with excellent analytical, written, and verbal communication skills.
Ability to travel for business continuity support or other projects.
Lifting 50 lbs. occasionally.

Responsibilities

Provides local and remote assistance to end-users – laptop, desktop, virtual desktop, mobile devices, audio/visual conference system, and other technology as required.
May include some consulting, gathering and analysis of requirements and recommending solutions.
Tier 2 supports enterprise clients (desktops and laptops) and client application systems interfacing with team members at all levels including executive team members.
Assists with scheduling refreshments of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed.
Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively.
Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance, and enhancements for the configuration of existing and proposed systems.
Configures and deploys new workstations, printers, and software. Provides support for client printer configurations and other IT related support tasks as needed.
Maintains current documentation on end-user computing applications and computer asset inventory.
Provides input to the direction for standards, best practices, and processes.
Continues self-education and awareness of infrastructure hardware, software, and systems related technology as it applies.
Will be included in the rotations for on-call on a routine basis.
Maintain and support Endpoint Mgmt. systems to include but not limited to PDQ, Intune, Azure AD and Third-Party Software
Assist with Escalations towards resolution