Desktop Support Technician Level III

Tyto Athene•Chicopee, MA

2d•Onsite

About The Position

Tyto Athene is searching for a Desktop Support Level III to join our team in Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities: Diagnose and resolve customer reported system incidents, problems, and events. Administer accounts, network rights, and access to systems and equipment. Troubleshoot system hardware and software. Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. Knowledge of systems administration concepts. Knowledge of the operations and processes for incident, problem, and event management. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]). Knowledge of successful capabilities to identify the solutions to less common and more complex system problems. Develop a trend analysis and impact report. Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed. Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager Troubleshoot VMware WorkspaceOne enrollment issues. Troubleshoot VMware WorkspaceOne Application Assignment issues.

Requirements

Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
Experience as a desktop support technician or equivalent.
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Knowledge of iOS and Android Operating Systems
Knowledge of VMware WorkspaceOne Mobile Device Manager
Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
Excellent vertical and lateral thinking.
Superb time management skills.
Clear written and verbal communication.
Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Forbearing, flexible, and supportive
ACTIVE IAT II Security Plus + Certification
Provide onsite support in Westover, MA
Active DoD Secret clearance

Responsibilities

Diagnose and resolve customer reported system incidents, problems, and events.
Administer accounts, network rights, and access to systems and equipment.
Troubleshoot system hardware and software.
Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
Knowledge of systems administration concepts.
Knowledge of the operations and processes for incident, problem, and event management.
Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
Develop a trend analysis and impact report.
Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
Troubleshoot VMware WorkspaceOne enrollment issues.
Troubleshoot VMware WorkspaceOne Application Assignment issues.