Development Operations Manager

Goodwill Industries Of Greater New York•New York, NY

1d•Hybrid

About The Position

Goodwill empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is also a leading human service non-profit serving more than 10,000 people annually in greater NYC and Northern NJ. Founded in 1915, Goodwill’s life-changing programs empower individuals facing barriers to employment, including disabilities, mental illness and poverty. We are seeking an experienced Development Operations Manager who will be the operational backbone of the Development team — managing systems, tracking deadlines, organizing data, and ensuring projects stay on course. The ideal candidate is organized, resourceful, and uses good judgment to solve problems. If you are looking to join our dedicated team as a Development Operations Manager, we want to hear from you!

Requirements

2-5 years of professional experience in an administrative, development, operations, or project coordination role (nonprofit sector preferred).
Strong organizational skills and ability to manage multiple priorities with accuracy and speed.
Sharp judgment, resourcefulness, and common sense; able to anticipate needs and solve problems independently.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office; familiarity with donor databases (e.g. Raiser’s Edge, Salesforce) is a plus.
Strong comfort with numbers, data, and reporting.
Enthusiasm for Goodwill’s mission of creating a world with no barriers to employment.

Responsibilities

Support relationship management of individual and corporate donors, sometimes serving as a primary point of contact.
Maintain donor list segmentation for fundraising appeals and donor correspondence.
Draft collateral for internal and external audiences, including donor-facing communications such as thank-you letters, meeting requests, and pitch decks.
Support in tracking “Moves Management” across the team.
Serve as primary lead for the Round Up program.
Manage annual fund campaign activities.
Manage donor communications calendar.
Manage donor data in Raiser’s Edge (training provided if needed).
Manage gift entry, produce timely acknowledgment letters, and manage regular reconciliation with finance department.
Run reports to track progress toward fundraising goals and report progress in monthly STAT meetings, strategic planning check-ins, weekly gift logs, etc.
Provide logistical support across events, including the annual Gala, corporate engagement events, and donor/partner visits.
Support the Associate Director of Events with tracking, budgets, and coordinating with vendors.
Utilize wealth screening tools to conduct prospect research. Support grants team in foundation and corporate grant research as needed.
Review prospect research and suggest donors qualified for donor portfolios.
Prepare prospect reports and meeting briefs for CEO, SVP, and others as needed.
Ensure team projects are organized and on track with deadlines and goals.
Process invoices and reimbursements, support budget tracking, and liaise with vendors.
Provide administrative and calendar support to SVP of Development, Marketing & Communications; Associate Director of Special Events; and VP of Program Innovation.
Support in preparation, scheduling, and notetaking during the Development and Nominating Committees of the Board.
This role may require occasional travel to program sites in NYC and Northen NJ.

Benefits

Generous time off policy
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement savings programs and company matching contributions
Transit and commuter benefits
Health, wellness, and financial resources

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