Director of Enrollment Services

Ivy Tech Community College•South Bend, IN

23h•$59,500 - $62,500

About The Position

The Director of Enrollment Services provides strategic leadership and executive oversight of enrollment operations that support students from pre-matriculation through the first several weeks of their initial semester. This role ensures efficient coordination, compliance, accuracy, and continuous improvement of enrollment workflows, including admissions, assessment, financial aid coordination, business services interface, and front-line student support. The Director is responsible for operational readiness, policy compliance, data integrity, service excellence, and institutional alignment to remove barriers to enrollment, improve student yield, and promote persistence. Serving as the senior operational leader for Enrollment Services, the Director collaborates closely with Academic Affairs, Financial Aid, Business Office, Student Affairs, K–14/dual enrollment partners, and executive leadership to ensure a seamless, student-centered, and equity-driven enrollment experience.

Requirements

Bachelor’s degree required and Master’s degree preferred in higher education administration, business administration, or related field.
Minimum of 3–5 years of progressive leadership experience in enrollment management, admissions, registrar services, or student services.
Demonstrated experience managing operational workflows and cross-functional teams.
Strong administrative, analytical, and technology skills (CRM systems).
Ability to exercise independent judgment related to institutional policies and regulatory requirements.
Experience leading enrollment growth or retention initiatives.

Nice To Haves

Master’s degree preferred in higher education administration, business administration, or related field.

Responsibilities

Develop and implement comprehensive enrollment operations strategies aligned with institutional growth, access, and retention goals.
Provides strategic leadership and operational oversight for the onboarding, enrollment, and transition of dual credit and early college students.
Develop and implement a comprehensive matriculation strategy for dual credit and early college students.
Establish measurable enrollment targets and performance benchmarks.
Use enrollment data, trends, and forecasting models to inform decision-making and resource allocation.
Identify systemic enrollment barriers and implement scalable process improvements.
Manage and respond to student escalations by assessing concerns, coordinating with relevant departments, and implementing timely solutions to resolve issues while maintaining a positive, student-centered experience.
Oversee structured outreach workflows for newly admitted students to ensure timely completion of enrollment milestones.
Ensure service standards for caseload management, documentation, and CRM usage are consistently followed.
Monitor enrollment pipeline progression from admission through census.
Lead continuous improvement initiatives to increase operational efficiency and student yield.
Collaborate with institutional partners to strengthen and manage dual credit, early college, and K–14 enrollment operations.
Ensure assessment processes align with institutional policy and state requirements.
Oversee application of assessment waivers, placement procedures, and documentation standards.
Partner with Academic Affairs to ensure placement results are seamlessly integrated with advising strategies and student support services.
Provide leadership-level coordination with Financial Aid and Business Office teams to minimize enrollment barriers.
Monitor trends in FAFSA completion, verification delays, account holds, and payment plan participation.
Establish clear referral, escalation, and communication protocols between departments.
Oversee front desk operations, customer service standards, and daily service flow.
Direct staffing and logistics for enrollment events, orientations, and campus-wide initiatives.
Support dual credit, early college, and K–14 enrollment operations in coordination with institutional partners.
Ensure all enrollment operations comply with FERPA, accreditation standards, and state/federal regulations.
Participate in executive planning, commencement, and major institutional events.
Perform additional duties assigned in support of institutional effectiveness.

Benefits

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services