Director of Field Operations and Safety

BALDWIN SUPPLY COMPANY•Plymouth, MN

12h•Onsite

About The Position

This role is responsible for leading and coordinating conveyor belt service operations across five locations, overseeing both heavy-duty and light-duty conveyor belt installation crews. This role serves as the central point of accountability for safety performance, field execution, crew deployment, tools and equipment, presses and trucks, scheduling efficiency, and service revenue performance. Working closely with Lead Installers, Branch Managers, Sales, and Operations leadership, this position ensures that service crews operate safely, efficiently, and profitably while delivering consistent, high-quality service to customers. The role sets standards, enforces best practices, and drives continuous improvement across all conveyor belt service activities.

Requirements

High school diploma or equivalent required; technical training or associate degree preferred
Dispatch or deployment of service crews and schedule management
Proven leadership experience managing field crews across multiple locations
Strong understanding of both heavy-duty and light-duty conveyor belt applications
Strong safety leadership and risk management mindset
Deep knowledge of conveyor belt installation, splicing, and service operations
Ability to lead through influence across multiple locations
Strong organizational, scheduling, and prioritization skills
Financial acumen related to service labor, utilization, and job profitability
Effective communicator with field crews, leadership, and customers
Comfortable working in industrial, manufacturing, mining, food, and agricultural environments
Ability to travel regularly between branches and customer sites
Ability to work in industrial environments, including confined spaces, heights, and outdoor conditions
Must be able to stand, walk, climb, and lift as required during field visits
Use of required PPE at customer and job sites

Nice To Haves

Preferred Certified Federal Minning Instructor – (Blue Card)

Responsibilities

Owns and leads all safety initiatives for conveyor belt service operations
Ensures compliance with OSHA, MSHA (where applicable), customer site requirements, and company safety policies
Conducts job hazard analyses (JHAs), toolbox talks, incident investigations, and corrective action plans
Drives a proactive safety culture focused on prevention, accountability, and continuous improvement
Coordinates crew scheduling, deployment, and workload balancing across five locations
Ensures the right crews, skills, and equipment are assigned to each job
Supports emergency breakdown response and critical customer needs
Standardizes service execution practices across all locations
Maintains oversight of all service-related tools, presses, trucks, and field equipment
Establishes standards for equipment selection, maintenance, calibration, and replacement
Works with operations and purchasing to manage capital planning and asset utilization
Ensures trucks and trailers are properly outfitted, maintained, and job-ready
Responsible for service revenue execution in coordination with Sales and Branch leadership
Tracks job profitability, labor efficiency, and utilization metrics
Identifies opportunities to improve margins through better planning, execution, and crew deployment
Supports pricing discipline and scope clarity for service work
Ensures Lead Installers and crew members are properly trained and qualified
Supports onboarding and skills development for new installers
Reinforces best practices for splicing, installation, troubleshooting, and safety
Promotes cross-training between heavy and light belt crews where appropriate
Acts as the primary liaison between field crews and operations leadership
Provides regular reporting on safety metrics, utilization, revenue, and operational performance
Identifies gaps, inefficiencies, and improvement opportunities across locations
Helps develop and refine SOPs, checklists, and field standards