Director of Operations

AccorCorpo•New York, NY

21h•$130,000 - $175,000

About The Position

The Dominick is a luxury, Five Diamond, Four Star hotel in the Soho neighborhood of New York City. The Director of Operations is a key member of the Executive Committee and plays a critical leadership role in driving operational excellence across the hotel. Reporting directly to the General Manager, this leader oversees day-to-day operations across Rooms, Food & Beverage, and other operational departments to ensure a seamless, high-touch luxury guest experience. The Director of Operations partners closely with department heads to align operational strategy with the hotel’s financial, service, and brand objectives. This role requires a dynamic leader who can inspire teams, optimize operational performance, and consistently deliver elevated service standards that reinforce guest loyalty and brand reputation. What you'll do... Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments. Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency. Ensure a consistently exceptional luxury guest experience across all touchpoints. Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders. Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty. Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses. Identify opportunities to enhance operational efficiencies while maintaining elevated service standards. Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property. Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development. Ensure compliance with company policies, safety standards, and hospitality best practices

Requirements

Proven leadership experience in luxury or lifestyle hospitality operations, Four Star/Five Diamond property.
Minimum 1-year experience as a Hotel Manager.
Strong background in both Rooms Division and Food & Beverage operations.
Demonstrated ability to lead large teams and manage multiple operational departments.
Exceptional guest service mindset with a passion for creating memorable experiences.
Strong financial acumen and operational problem-solving skills.
Excellent communication, leadership, and organizational capabilities.
Strong communication and interpersonal skills.
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.

Responsibilities

Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments.
Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency.
Ensure a consistently exceptional luxury guest experience across all touchpoints.
Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders.
Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty.
Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses.
Identify opportunities to enhance operational efficiencies while maintaining elevated service standards.
Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property.
Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development.
Ensure compliance with company policies, safety standards, and hospitality best practices