Director of Operations

Venture•Indianapolis, IN

20h

About The Position

The Director of Operations is responsible for overseeing and optimizing all aspects of trucking operations across multiple regions and accounts. This role ensures strategic alignment with company goals, operational profitability, driver satisfaction, and customer service excellence. The Director leads a team of Senior and Regional Operations Managers, drives continuous improvement initiatives, and collaborates cross-functionally to support growth, compliance, and safety.

Requirements

Bachelor’s degree in Logistics, Transportation, Supply Chain, or Business Administration
7+ years of experience in Transportation or Logistics Operations
3+ years of experience managing frontline managers or leading multi-team operations
Proven success in fleet operations, driver performance management, and customer service delivery
Strong leadership and coaching skills for developing high-performing teams
Ability to manage performance across multiple teams, regions, and customer accounts
Deep operational understanding of DOT regulations, HOS compliance, fleet productivity, and customer service metrics
Skilled in conflict resolution and root cause analysis, and service recovery
Excellent written and verbal communication skills
Analytical skills to interpret KPIs and operational data for strategic decision-making
Ability to work in a fast-paced office and field environment
Occasional travel to terminals, customer sites, and regional offices
Must be able to sit, stand, and walk for extended periods
On-call and/or after-hours availability may be required
May be required to climb into trucks or trailers for inspections or operational reviews
Ability to lift up to 25 lbs occasionally

Nice To Haves

Master’s degree in Logistics, Transportation, Supply Chain, or Business Administration
Experience in dedicated truckload or contract freight operations
Familiarity with TMW Suite, ELD systems, and Microsoft Office Suite
Experience in budgeting, strategic planning, and cross-functional leadership
Experience with Lean, Six Sigma, or other continuous improvement methodologies
Ability to lead change management and technology adoption initiatives
Strong customer-facing communication and negotiation skills
Bilingual (English/Spanish) is a plus

Responsibilities

Lead, mentor, and develop a team of Operations Managers and frontline leaders to achieve performance goals in driver management, cost control, and service delivery
Translate executive-level directives into operational strategies and execution plans.
Ensure consistency, accountability, and alignment across all operational teams and customer accounts
Monitor and improve fleet productivity, trailer pool utilization, cost-per-mile, and account-level profitability (P&L). Identify and address underperforming areas
Build and maintain strong relationships with key customers. Participate in performance reviews, resolve escalated service issues, and support strategic account growth
Champion a safety-first culture. Ensure compliance with DOT, FMCSA, and HOS regulations. Partner with internal safety teams to manage audits, incidents, and corrective actions
Work closely with Recruiting, Planning, Sales, and Customer Service to support new account launches, driver onboarding, and service recovery efforts
Analyze operational KPIs and dashboards to drive improvements in driver retention, safety, utilization, and cost efficiency
Assist executive leadership with budgeting, staffing forecasts, hiring strategies, and long-term process improvement initiatives
Provide executive-level reporting and insights on operational performance and strategic initiatives
Represent the operations team in cross-departmental meetings and leadership forums
Lead change management efforts related to technology, process upgrades, and organizational restructuring
Ensure operational readiness for seasonal volume shifts, regulatory changes, and customer expansions
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Perform additional duties as assigned