Director of Revenue Cycle

Family Centers•Greenwich, CT

2h•Onsite

About The Position

The Director of Revenue Cycle provides strategic and operational leadership for all revenue cycle functions at Family Centers. This role oversees billing, coding, collections, payer enrollment, and denial management to ensure financial sustainability and compliance with applicable regulations, including HRSA and Federally Qualified Health Center (FQHC). Working closely with the Chief Financial Officer and organizational leadership, the Director of Revenue Cycle leads initiatives to improve revenue integrity, optimize reimbursement, strengthen internal controls, and enhance the overall efficiency of revenue cycle operations across Family Centers’ multi-site clinics.

Requirements

Bachelor’s degree plus at least 10 years of healthcare revenue cycle experience, encompassing leadership responsibility.
Demonstrated knowledge of healthcare billing practices, payer reimbursement processes, and revenue cycle operations.
Understanding of Medicare, Medicaid, CPT, CDT, and ICD-10 coding standards.
Experience managing teams and driving performance improvement.
Proficiency with Microsoft Office and healthcare billing systems.

Nice To Haves

At least 5 years of experience working in a Federally Qualified Health Center (FQHC) or community health center setting.
Professional certification such as CRCR, HFMA, or similar.
Experience with Epic or comparable electronic health record systems.
Demonstrated success improving revenue cycle performance and operational efficiency.

Responsibilities

Lead and implement revenue cycle strategies that support the organization’s financial goals and long-term sustainability.
Oversee all revenue cycle operations including charge capture, coding, billing, collections, payer enrollment, credentialing oversight, and denial management.
Monitor KPIs such as days in accounts receivable, payer reimbursement trends, and denial rates, and implement improvement strategies.
Ensure compliance with FQHC regulations, HRSA requirements, and sliding fee scale policies.
Review payer contracts to ensure reimbursements align with negotiated rates and identify opportunities for improvement.
Maintain strong internal controls related to revenue management and safeguarding of financial assets.
Collaborate with leadership to improve workflows, resolve operational issues, and increase overall efficiencies.
Recruit, train, and manage revenue cycle staff while promoting accountability, professional development, and cross-training.
Oversee departmental policies, procedures, and performance standards to ensure consistency and compliance.
Utilize electronic health record and billing systems to monitor performance, analyze trends, and identify improvement opportunities.
Prepare and present revenue cycle performance reports and financial metrics to senior leadership.
Other duties as assigned

Benefits

Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
Half-Day Summer Fridays (in select programs)
Medical, Dental & Vision Coverage Options
Health Savings Account (HSA) with monthly employer contributions
Flexible Spending Accounts (FSA & DCA)
403(b) Retirement Plan with up to 6% employer contribution
Employer-Paid Long-Term Disability, Life & AD&D Insurance
Employee Assistance Program (EAP)
Voluntary benefits including Critical Illness Insurance, Pet Insurance, and supplemental Life Insurance
Tuition Assistance (eligible after 6 months of service)