Director, Professional Services Engineering

Unily • New York, NY

3h • Hybrid

About The Position

We are seeking an experienced Director, Professional Services Engineering to lead our customer-facing Professional Services Engineering organization. This senior leadership role combines technical excellence with strategic collaboration, ensuring our clients receive world-class custom solutions that extend the Unily out-of-the-box product while maintaining strong alignment with our core product roadmap.

Requirements

• 10+ years of software engineering experience with at least 5 years in leadership roles
• Experience in a SaaS or enterprise software environment
• Proven track record of leading customer-facing engineering teams in a Professional Services or Solutions Engineering capacity
• Strong full-stack development expertise with experience in modern frameworks and integration architectures
• Demonstrated ability to collaborate effectively with Product Management and Engineering organizations
• Experience establishing technical standards, best practices, and governance frameworks
• Excellent communication skills with ability to engage both technical and business stakeholders
• Background in building migration tools, custom integrations, and extensible widget frameworks
• Track record of building reusable frameworks and accelerators for Professional Services teams
• Experience balancing customer customization needs with product scalability
• Expertise in software solutions using the .NET Framework, .NET Core/.NET 6+, AngularJS, modern Angular, and React
• Expertise in modern API architectures (REST, GraphQL, webhooks)
• Experience with cloud platforms and infrastructure-as-code
• Interest in and experience with AI-assisted development
• Familiarity with agile development practices.
• Interest in DevOps tools and CI/CD pipelines.
• Experience with academic or personal projects involving web development.
• Exposure to/understanding of Content Management Systems

Nice To Haves

• Advanced certifications a plus
• Agile certifications (SAFe, Scrum) beneficial

Responsibilities

• Lead the execution of client delivery development projects by managing a team of full-stack engineers
• Deliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration tooling
• Train the team on estimation and feasibility analysis best practices and timeline management
• Establish and enforce development best practices, code quality standards, and delivery methodologies
• Oversee the technical architecture of client engagements
• Support critical build-versus-buy decisions to ensure scalable, maintainable solutions
• Build, mentor, and grow a high-performing team of full-stack and QA engineers
• Foster a culture of technical excellence, continuous learning, and customer obsession
• Establish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirements
• Ensure your team has the tools and support needed to succeed
• Leverage resource management strategies, processes and associated tooling
• Partner to optimize resource utilization
• Establish effective capacity planning frameworks to support management of multiple projects concurrently
• Create contingency plans to address resource constraints and demand fluctuations
• Establish and maintain a robust collaboration framework with Product and Product Engineering teams
• Participate in product roadmap discussions and provide customer insights that inform product direction
• Ensure Professional Services solutions complement or extend rather than compete with product capabilities
• Partner in defining and implementing information architecture best practices across all client solutions engagements
• Ensure consistency in how we structure data, design system integrations, and build extensible solutions
• Create reusable patterns and frameworks that accelerate delivery while maintaining quality
• Design solutions that can evolve with both client needs and product capabilities

Benefits

• In addition to a generous base salary and commission plan, here are somethings we think you will love:
• Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
• Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
• The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
• Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
• US: 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday! We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.
• UK: 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.
• Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Director