Bilingual Dispatch Coordinator
About The Position
Become a part of our caring community and help us put health first The Dispatch Coordinator is an entry level position. Key tasks include managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details. This role acts as an essential link between intake processing and fulfillment teams, ensuring accurate coding and understanding of equipment specifications prior to dispatch. A deep knowledge of the types of medical equipment and their setup requirements is crucial for effective order entry and route planning. This role requires a blend of technological proficiency and logistical planning to efficiently handle equipment delivery orders. Works within defined parameters under direction to identify work expectations and quality standards. The Dispatch Coordinator handles high-volume medical orders ranging from urgent hospital discharges to routine equipment pickups. Primary responsibilities include analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes. Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups. This role involves coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations. This role adheres to standard policies and practices but offers some room for interpretation, deviation, and independent discretion. Use your skills to make an impact
Requirements
- Bilingual (English and Spanish)
- 1-2 years of experience in medical equipment, DME, healthcare, or logistics/warehouse roles
- Logistical aptitude with the ability to review maps, traffic patterns, and geography
- Strong organizational skills, time management, and critical thinking abilities
- Teamwork and collaboration skills
- Effective communication skills with a focus on customer service
Nice To Haves
- Medical coding knowledge
- Familiarity with medical equipment
Responsibilities
- managing and interpreting data from the Electronic Medical Records (EMR) system
- acting as an essential link between intake processing and fulfillment teams
- ensuring accurate coding and understanding of equipment specifications prior to dispatch
- analyzing work orders
- understanding the specific requirements and urgency of each
- prioritizing and organizing them into efficient geographical routes
- developing and managing daily routes per territory
- coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
