Dispatch/Customer Service Representative

CRH • Four Corners, CO

2d • $19 - $22

About The Position

Four Corners Materials, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength. Position Overview This is a skilled position requiring the individual to effectively schedule and dispatch material orders from customers. This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry. Wage ranges from $19 to $22 per hour, dependent upon experience.

Requirements

• Must be 18 years of age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must be willing to travel and work away from home when required.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA. Protective equipment that may be required, but not limited to, for this position is: Face Shield, Safety (hard toe) Shoes, and Coveralls.
• Compliance with all OSHA and/or MSHA regulations.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ration, percent, land to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work well with others in a group or one on one setting.
• To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software.
• Excellent customer service skills
• Able to stand, walk, use hands and fingers to manipulate objects or controls, climb or balance, stoop, kneel, crouch, crawl, talk and hear.
• Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
• Able to work in all weather conditions.
• The employee is frequently required to sit, climb, and use hands.
• The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hand and arms above their shoulders.
• Must be able to exert 10-20 lbs. constantly to move objects, 25-50 lbs. of force frequently, and 50-100 lbs. of force occasionally.

Nice To Haves

• High school diploma or general education degree (GED) preferred.
• Knowledge of the concrete and construction industry is preferred.
• 2 years’ experience in order taking and concrete dispatch is preferred

Responsibilities

• Receive telephone orders from customers.
• Dispatch truck fleet according to customer’s demands.
• Ensure timely and accurate material delivery to the assigned job site.
• Maintain communication with current and future customers.
• Maintain dispatch facilities and keep in good working order all necessary equipment.
• Provide the Dispatch Manager with requests for new or replacement equipment when necessary.
• Properly follow all company policies and MSHA & OSHA regulations for safe working procedures and environmental best practices.
• Report any problems to the Department Manager, Safety Manager, or Human Resources Manager.
• Perform other duties as assigned by supervisor.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees