Donations Driver

Northwest MI Habitat For Humanity•Petoskey, MI

5d•$21

About The Position

Executes a daily schedule of retrieving items being donated from area residences and businesses while providing high-quality customer service. Facilitates the pricing and display of donations on the sales floor and assists with general store operations when needed. The ReStore mission is to generate revenue through the sale of donated building materials and household items, thereby supporting both the operating budget and HFH's mission to build safe and affordable housing for people in need. Through its efforts, the ReStore facilitates recycling, minimizes waste, provides low-cost home improvement items, and increases Habitat's visibility in our community. All employees are expected to be engaged in the mission while on the job. In their everyday life, employees are requested to demonstrate a positive, ethical reflection of the HFH mission.

Requirements

Must be a positive team player with the ability to engage and communicate with donors, staff, and volunteers with diverse backgrounds, experiences, and opinions.
Must possess excellent communication and conflict resolution skills, and the ability to handle and defuse challenging situations with tact.
Must be dependable and self-motivated.
Must be committed to maintaining a safe working environment.
Passionate about solving housing insecurity issues and working in the nonprofit industry.
Must be at least 21 years of age
Valid State of Michigan License and a good driving record required
Must possess strong problem-solving skills, the ability to work in a fast-paced team environment, and be able to work independently
Must be able to deal with all kinds of individuals and remain consistent in keeping a professional demeanor
Due to the nature of the affiliate operations, all affiliate positions may be subject to credit, background, or drug use random check
Must be able to lift up to 50+ pounds.
Will also experience frequent bending, squatting, lifting, and repetitive motion.
Work may be conducted outside in various weather conditions and in indoor environments with and without heating or cooling.

Nice To Haves

Chauffeur’s license preferred
Knowledge of furniture moving techniques preferred
Experience driving a box truck preferred
Interest in working with a fast-paced nonprofit making a difference in our community
Retail, service, and/or moving experience helpful

Responsibilities

Primary driver responsible for executing scheduled donation pickups.
Make confirmation calls before pick-ups to verify what items are being donated.
Practice good time management and routing skills to facilitate fast donation pickups; seek assistance from other staff when workload exceeds time capacity.
Physically loading donated goods onto the truck: furniture, appliances, building materials, etc.
Provide high-quality customer service to donors that will result in future donations and other forms of support to the organization.
Is knowledgeable of and follows donation selection criteria for acceptance of donations and provides effective communication in cases when donations cannot be accepted in a respectful and productive manner.
Routinely develops and executes a plan to unload collected items at the ReStore, maximizing storage and floor space to achieve quick sales.
Maintain donor records in a confidential and accurate manner, completing and submitting forms for processing in a timely manner.
Maintains driving, fuel, pickup, truck maintenance, or other logs relative to the position or duties of the driver, as requested.
Implementation of appropriate driving and warehouse safety standards; is aware of MIOSHA or other regulations concerning the use of commercial trucks for business.
Oversees routine and unexpected truck maintenance and repairs.
Pricing and display of items
Assisting customers as they shop, including answering questions, locating items, loading purchases, and unloading donations that are dropped off at the store.
Proficient in operating the cash register when needed.
Helps to maintain organization and cleanliness in the ReStore and its facilities, including the store floor, bathrooms, common spaces, sidewalks, and parking lot.
Assists with snow removal and routine exterior cleanup.
Acts as an Ambassador for the mission of Habitat for Humanity
Learns the basics about its programs and work in order to answer donor and customer questions and make referrals to the appropriate staff person.
Demonstrates excellent customer service skills, friendliness, and helpfulness to donors, team members, ReStore customers, and Habitat program partners
Complies with published or directed policies of the Affiliate
Utilizes affiliate resources wisely and strives to eliminate waste and promote recycling
Other duties as assigned