E- Commerce Specialist

FERRAGAMO USA INC • New York, NY

1d

About The Position

The E-Commerce Specialist is a crucial operational role dedicated to ensuring a seamless post-purchase experience for Ferragamo's online clients. As part of the newly restructured e-commerce department, this role serves as the central hub for order fulfillment, inventory troubleshooting, and omnichannel order flow. Reporting to the VP of E-Commerce and Customer Service, this individual will monitor the daily lifecycle of e-commerce orders, proactively resolving exceptions, managing fraud prevention processes, and coordinating with logistics and customer service teams. The ideal candidate is highly detail-oriented, systems-savvy, and passionate about delivering the highest standard of service synonymous with a global luxury brand.

Requirements

• 2-4 years of experience in e-commerce operations, order management, or supply chain, preferably in the luxury or fashion sector.
• Bachelor's degree preferred; equivalent professional experience may be considered.
• Hands-on experience with Order Management Systems (OMS) and enterprise e-commerce platforms.
• Strong analytical and problem-solving skills, with a high level of attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel for operational reporting.
• Ability to work efficiently under pressure and manage time-sensitive operational tasks.
• Excellent communication skills to effectively collaborate with warehouse partners, customer service, and corporate teams.
• Customer-centric mindset with an understanding of luxury service expectations.

Responsibilities

• Monitor daily e-commerce order flow to ensure timely and accurate processing, fulfillment, and delivery of all customer orders.
• Identify and resolve order exceptions, including inventory discrepancies, payment failures, and shipping delays.
• Act as the primary liaison between the e-commerce department, the distribution center, and the customer service team to troubleshoot fulfillment issues.
• Manage the fraud review process, analyzing flagged orders and coordinating with payment gateways or customer service to mitigate risk while minimizing false positives.
• Support omnichannel fulfillment initiatives (such as ship-from-store) by monitoring store compliance, routing orders, and addressing store-level fulfillment inquiries.
• Process complex returns, refunds, and exchanges in accordance with Ferragamo's luxury service standards and financial protocols.
• Maintain and update order management systems (OMS) and ensure data integrity between the e-commerce platform and backend ERP systems.
• Generate weekly operational reports on fulfillment rates, return reasons, and shipping performance to identify areas for process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level