E-Commerce Specialist

Shorr Packaging Corporation • Aurora, IL

13d • $70,000 - $80,000

About The Position

The eCommerce Specialist will oversee the functionality and ongoing optimization of Shorr’s eCommerce platform, ShorrExchange. This role is central to elevating customer experience, driving adoption, and maximizing digital revenue channels. The ideal candidate combines customer-centric thinking with strong technical, analytical, and project management skills.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field
• 2+ years of experience in eCommerce or online platform management
• Proactive mindset with passion for customer experience and continuous improvement
• Excellent time management, project management, and communication skills

Nice To Haves

• Salesforce Commerce, PunchOut, and Coveo experience a plus

Responsibilities

• Identify and develop initiatives to better serve customers and maximize conversion rates, retention, and digital revenue opportunities
• Lead and execute the customer onboarding process for the eCommerce site, ensuring a smooth transition into online ordering
• Work cross-functionally with Customer Support and Sales to provide training, introductions, and support to new users
• Oversee PunchOut integrations with customers to ensure a seamless process acting as primary liaison between sales, customer support, IT, and third-party providers.
• Manage overall setup, maintenance, and continuous improvement of the eCommerce site, ensuring usability, accuracy, and operational excellence
• Monitor site performance and analytics to identify opportunities for improvement
• Continuously assess and improve product content, including descriptions and images
• Collaborate with IT on system enhancements, integrations, and platform development considerations
• Work with Marketing to support promotions, new product introductions, and campaign initiatives.
• Support customer facing teams with training, documentation, and best practices related to eCommerce and PunchOut.

Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Shorr Employee Benefits
• Competitive base compensation plus targeted annual bonus plan
• 401K plan plus matching
• Generous Paid Time off: Vacation, Sick and Floating Holidays along with company holidays
• Team based Employee Owner company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level