Executive Assistant to the COO

GRTC Transit System•Richmond, VA

About The Position

Join a Mission That Moves Richmond GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line under development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to play a central role in regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect. SUMMARY: The Transportation Operations Executive Assistant provides high-level operational, administrative, and strategic support to the Assistant Director of Transportation – Bus Operations. This role is designed to enhance leadership effectiveness by managing priorities, tracking operational initiatives, and ensuring execution across a fast-paced, 24/7 transit environment. Unlike a traditional administrative role, this position operates as a coordinator of operational priorities—supporting performance tracking, cross-functional communication, and follow-through on key initiatives across Bus Operations, Customer Service, and related departments. The Executive Assistant plays a critical role in maintaining organizational discipline by ensuring projects, action items, and performance commitments are documented, monitored, and advanced. This role requires strong judgment, discretion, and the ability to operate independently in a high-accountability, operationally complex environment.

Requirements

Bachelor’s degree preferred; relevant experience may be substituted.
3–5 years of experience supporting senior leadership, preferably in operations, transportation, logistics, or a similarly fast-paced environment.
Strong organizational and prioritization skills in a high-volume, deadline-driven environment.
Ability to manage multiple initiatives simultaneously and drive follow-through without constant direction.
High level of discretion and professionalism when handling sensitive information.
Strong written and verbal communication skills, including drafting executive-level communications.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to synthesize information, identify gaps, and escalate issues appropriately.
Comfortable operating in a dynamic environment with shifting priorities, including off-hours coordination when necessary.
Strong interpersonal skills with the ability to work across all levels of the organization, including frontline and executive leadership.