Facilities Manager

JLL•Austin, TX

13h•Onsite

About The Position

The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. This role is responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services), ensuring performance aligns to the Management Agreement, Scope of Work (SOW), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). The FM will help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement while supporting account initiatives, projects, and governance rhythms.

Requirements

3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred).
Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions.
Strong vendor management capability, including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking.
Strong written and verbal communication skills; able to deliver clear updates to client stakeholders and internal leadership.
Strong customer service orientation with the ability to manage expectations and handle escalations professionally.
Working knowledge of budgeting, invoice validation, and operating within defined financial controls.
Ability to work independently, prioritize effectively, and maintain organized documentation in a fast-paced environment.
Proficiency with workplace/service management tools (work order platforms, reporting dashboards, Excel/Google Suite, etc.).
Degree preferred (or equivalent relevant experience).
Self-motivated with strong ownership, attention to detail, and follow-through.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.