Facility Operations Night Manager

Mohegan Sun•Montville, CT

6d•Onsite

About The Position

This position is responsible for the overall management of the staff and operates as the Manager on Duty (MOD) during the night shift. The Facility Operations Night Manager proactively oversees the various functions within the Engineering, Security, Transportation and EVS departments to ensure all guest related issues and needs are anticipated and resolved in a timely and efficient manner.

Requirements

Associate’s degree in Facilities Management, Engineering or a related technical field
Knowledge of electrical or mechanical systems is preferred
Five years of related management experience in a high volume, complex casino environment
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel and Outlook
In Lieu of a degree and previously mentioned experience, 8 years of leadership management experience in a related technical field with management background may be considered
Must complete all appropriate Human Resources Supervisor Training classes
Knowledge of Mohegan Sun corporate and department policies and procedures
Knowledge of Mohegan Sun Time and Attendance systems and Manager Self Service systems
Fully understands all gaming rules and regulations
Must be able to work in a casino environment with smoke, low lighting and loud music and noises
Must be able to bend, stand and stretch for long periods of time
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours
Must be able to stand and walk for extended periods of time
Must be able to lift 40 lbs.

Responsibilities

Serves as the Manager on Duty (MOD) during the overnight shift as well as ensures all guest and employee related issues/needs are anticipated and resolved in a timely and efficient manner
Oversees the operations of the Engineering, Security, Transportation and EVS departments
Acts as a resource to team members and patrons when unusual circumstances arise
Ensures that there is proper coverage in all areas and redirects staff when needed
Responds to external and internal guest questions in a professional manner
Services guests and employees and handles customer related issues with composure and professionalism
Monitors business demands and makes necessary adjustments
Keeps abreast of all special events, entertainment and employee activities throughout the property
Knowledge of appropriate regulatory requirements for promotions
Reports department-specific issues to the respective department heads