Front Desk Associate-Residence Inn Downtown Bozeman

Level5 Hospitality • Bozeman, MT

1d

About The Position

As a Front Desk Agent you will be the first impression for our guests upon arrival and
throughout
their
stay.
Your
goal
is
to
provide
Level5
Hospitality
and
service
for each and every guest.

Requirements

• Proficient in Microsoft Office Suite or similar software
• Work experience as a Front Desk agent preferred
• Level5 High Touch service
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality
• Must have transportation to and from work
• Must have stellar attendance and punctuality

Responsibilities

• Perform all check in and check out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and ow to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED