Guest Services Manager @ Residence Inn Raleigh Downtown

Summit Hospitality Incorporated•Raleigh, NC

23h

About The Position

SUMMARY: The Guest Services Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Guest Services Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards is paramount.

Requirements

A minimum of 2-5 years of experience with name Brand Hotel/Restaurant Companies
2-5 years of Progressive Management experience preferred
Service oriented style with professional presentation and interpersonal skills
Hotel/Hospitality degree an asset
Clear concise written and verbal communication skills (English)
Proficient in Microsoft & Excel
High energy, entrepreneurial spirit, motivational leader.
Interest in career progression in hotel/hospitality management roles
Flexible work schedule
Able to lift 25 lbs.
Valid Driver’s License
Sitting, standing, moving for extended periods of time

Nice To Haves

Hotel/Hospitality degree an asset

Responsibilities

Responsible for short and long term planning and management of the hotel’s Front Office operations
Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
Strict adherence to approved budget for the hotel operations
Ensure proper staffing levels for customer service goals
Maintain guest room inventory
Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
Perform all tasks of a Front Office staff as needed to facilitate service
GSM tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, room inspections
Maintain excellent communications with Housekeeping Department
Maintain information on prices, rates, special packages, programs, etc.
Investigate, analyze, resolve and report guest complaints in a timely fashion
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
Cover open shifts due to call offs and/or low business levels
Must be able to work all shift including weekends and evenings
Capable of developing and training subordinates
Inspect public areas and ensure proper cleanliness
Duties are subject to change and additional responsibilities/tasks may be assigned as needed