Front Desk Night Audit Agent - Hilton Garden Inn, Morgantown
About The Position
The Hilton Garden Inn Morgantown is nestled in the heart of Suncrest Towne Centre, just steps from shopping, dining, and minutes from WVU’s main attractions. We’re looking for a dependable, guest-focused Night Auditor to be the go-to person during overnight hours—keeping things running smoothly while delivering the kind of service that makes guests feel right at home. If you’re a night owl who enjoys quiet shifts, numbers, and hospitality, this might just be the perfect fit. Compensation + Benefits: $15.00 per hour. Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts.
Requirements
- Previous front desk experience preferred, but not required
- High school diploma or GED
- Excellent written and verbal communication skills
- Friendly, professional, and dependable — even on the night shift
- Ability to stand or sit for extended periods and lift up to 30 lbs
- Able to bend, move, and multitask comfortably during overnight hours
- Fluent in English (reading, writing, and speaking)
- Must be available to work 11:00 PM – 7:00 AM, including weekends and holidays
Nice To Haves
- Previous front desk experience
Responsibilities
- Greet and welcome guests with warmth—even at 2 AM!
- Handle guest check-ins, check-outs, and late-night arrivals with professionalism
- Monitor guest accounts and post charges accurately
- Complete nightly reconciliation and audit tasks
- Take reservations by phone or online and assist with inquiries
- Process payments and issue room keys
- Keep the front desk secure, organized, and efficient throughout your shift
- Be aware of hotel events, guest needs, and emergency protocols
- Assist guests with luggage or special requests when needed
- Provide prompt and courteous service to every guest—even when it’s quiet
Benefits
- health
- dental
- vision
- life
- 401(k)
- STD
- LTD
- paid holiday
- vacation
- personal & sick time
- lean management training
- employee discount benefits through our HR provider LL Roberts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
