Front Desk Night Auditor (Full-Time)

Fortune Bay Resort Casino•Tower, MN

18h•$15 - $19

About The Position

The Front Desk Night Auditor is responsible for the preparation and disposition of all night audit work. The incumbent is responsible for the front desk operation during the overnight shift (typically 9pm-7am). The Night Auditor is responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

None required.

Nice To Haves

2+ years of customer service experience, preferably in hospitality or related industry.
High School diploma or equivalency education certificate.
Strong mathematical skills.
Attention to detail and organizational skills.
Time management and multitasking skills.
Excellent verbal and written communication skills.
Ability to solve problems and diffuse tense situations.

Responsibilities

Compile and reconcile cashier reports to create a master cashier report.
Post revenues to posting masters so that departments receive appropriate credits.
Settle all credit card accounts.
Precisely follow audit procedures as outlined in the audit instructions.
Verify accuracy of figures, calculations, and postings pertaining to business transactions recorded by other employees.
Correct errors or list discrepancies for adjustment.
Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner. Provide callers with information they request regarding property and in-house promotions.
Check-in/register guests in an efficient and accurate manner. Be sure proper identification is received and recorded as well as verifying payment information.
Check-out guests in an efficient and accurate manner. Be sure all bills are settled before guests leave the property.
Keep the front desk well organized and professional. Alert the appropriate personnel for repairs, maintenance, supplies to be ordered and cleaning as needed.
Document all guest concerns, problems, etc. in the shift report, guest profile, and copy all significant events to the RFD Manager and/or MOD.
Seek help from the RFD Manager or MOD when unable to handle guest inquiries and concerns.
Handle disputed guest charges and approve refunds before they are issued.
Monitor the activity of all cash-handling employees. Monitor all discounts, complimentary items, and coupons to be sure all are being used in an appropriate manner. Disclose any misuse or misappropriation of funds to management.
Perform other duties as assigned.