Front Office Specialist - General Admin

TriHealth • Mason, OH

4h • Onsite

About The Position

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location: 6010 S Mason Montgomery Rd., Mason, OH 45040
Schedule: 20-hour weekly schedule, Day shift. Schedule includes rotating weekends. NO HOLIDAYS OR ON-CALL REQUIREMENTS.
Benefits: https://careers.trihealth.com/what-we-offer/benefits Please note: OPTIONAL positions are not eligible for TriHealth benefits
We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Overview:
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Benefits

• We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED