Gas Reimbursement/Public Transportation Coordinator
About The Position
SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures. ESSENTIAL FUNCTIONS: Acts as the primary point of contact for Gas Reimbursement and Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction. Reviews and notifies Call Center regarding scheduling errors as they are related to GR assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.) Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip scheduling Manage same-day/next-day GR trips timely and appropriately Ensures Gas Reimbursement documentation are accurate and distributed in a timely manner Manages daily reporting and processing of Gas Reimbursement documents Act as liaison for escalated issues between members and the Claims and Finance dept. Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing. Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
Requirements
- 1-2 years of Customer Service experience in an inbound call center
- Computer literate with the ability to learn customer service software applications.
- Ability to type 40 wpm.
- Excellent written and verbal communication skills
- Ability to work independently or with a team
Responsibilities
- Acts as the primary point of contact for Gas Reimbursement and Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
- Reviews and notifies Call Center regarding scheduling errors as they are related to GR assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
- Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip scheduling
- Manage same-day/next-day GR trips timely and appropriately
- Ensures Gas Reimbursement documentation are accurate and distributed in a timely manner
- Manages daily reporting and processing of Gas Reimbursement documents
- Act as liaison for escalated issues between members and the Claims and Finance dept.
- Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
- Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
