Health Care Services Manager (Health Care Services)

Hillsborough County•Tampa, FL

4d•$43 - $56

About The Position

The Health Care Services Manager position serves in a leadership role in support of assigned unit’s daily operations. The position acts as a lead in developing and updating policies, procedures, and fiscal controls such as ensuring standardized operations, and program compliance. Supports the preparation of items such as budgets, business plans, strategic initiatives, reporting, and personnel-related activities, as necessary. Collaborates with staff across all levels to evaluate processes, implement consistent solutions, and internal and external audits. Reporting to the Director of Health Care Services, this position serves in various roles that could include working with local County hospitals, FQHCs, Medical Service Organizations, internal partners, and other external community healthcare partners. This position is integral to the department’s success and serves in a lead role or is a part of highly visible initiatives pertaining to diverse business functions (e.g. certification, fiscal, and/or operations). Participates in various department initiatives relating to the areas such as, the Hillsborough County Health Care Plan, County Opioid Settlement Funds, Ryan White Grant Program, IGT/LIP, Hospital Direct Payment Program (DPP), and Pharmacy and Patient Assistance programs. Ensures all policies and procedures are adhered too as required by the BOCC and provides expert guidance to the Director while leading cross-functional teams.

Requirements

Knowledge of HCHCP eligibility requirements and program related functions.
Excellent time management skills and ability to supervise and manage others’ work.
Ability to work individually and also be a team player both with minimal supervision.
Uses interpersonal communication effectively to establish and maintain active working relationships with others within and outside own organization.
Ability to communicate clearly both verbally and in writing to staff, professional partners and the public.
Skilled in the use of the various client and accounting databases used, i.e. Skilled in the use of office programs and software included.
Microsoft Office product knowledge with an emphasis on Excel a must.
Computer literate.
Ability to proactively determine a resolution for complex problems when there is no finite answer.
Uses sound logic and rationale to research and decipher why and how there are issues for providers’ and clients’ issues.
Knowledge of accounts payable and accounts receivable practices and procedures.
Ability to collect, organize and evaluate data and make logical conclusions.
Ability to communicate effectively both orally and in writing.
Ability to use a computer and related software.
Ability to use initiative, and exercise sound judgement.
Bachelor's Degree; AND Minimum of 5 years’ progressive experience in health care or related governmental operations/management and project management; OR An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below.

Responsibilities

Assist the Director in the fiscal, contractual, and business oversight for the Hillsborough County Health Care Plan, the development of contracts totaling over $100 million and another $7.8M in related administrative contracts.
Supervise subordinate professional and support staff to include the hiring process, disciplinary process, performance reviews, and all other associated personnel activities.
Responsible for reviewing and providing input, prior to director’s approval, for all contractual items needing Board action, including agenda cover sheets.
Lead in the formulation of an approximate $746 million annual budget to include the drafting of business plans and strategic plans. Also responsible for the formulation of the zero-based biennial budget.
Review and provide lead in response to appropriateness of the County cost allocation plan.
Oversee fiscal activities and review transactions for correctness to include daily, weekly, and monthly reports.
Liaison and lead for all internal and external audits as well as the lead in responding to any final audit results.
Draft responses to requests from Commissioners and other internal and external customers for the director's signature.
Provide staff support for the Management Subcommittee and Health Care Advisory Board.
Participate in meetings with external customers to address utilization and quality assurance.
Draft and/or review all drafts and updates of policies and procedures, providing input and approvals.
Lead in drafting Annual Report submitted to the Board of County Commissioners and provide ad hoc analysis and reports for the department director as requested.
Responsible for reviewing and approving all contract monitoring reports for the Director's signature.
Fill in for department director when requested, including attending Agenda Review meetings, Director meetings, and Direct Reports meetings as needed.
Provide personnel assistance for the department units as needed.
Assist other internal customers to include conducting research and advising Certification Units on various issues when requested.
Review and make recommendations on assigned projects to include Community Development Block Grant and Community Services Block Grant proposals. Also participate in external community projects as assigned.
Provide assistance to outside vendors who furnish fiscal analysis, claims adjudication, and other services for the department.
Performs other related duties as required.