Manager, Care Services

The ALS Association

1d•$50,649 - $79,346•Remote

About The Position

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services programs which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

Requirements

Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required.
Minimum of 4 years of related professional experience and/or training, or equivalent combination of education and experience.
Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards

Nice To Haves

Knowledge of ALS is a plus, but not required
Experience with progressive neurodegenerative disease
Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred

Responsibilities

Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area.
Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS, caregivers, families are receiving the programs and services they need.
Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s).
Coordinate referrals to and partnerships with healthcare providers and community agencies.
Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community.
In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process.
Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards.
Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association.
Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.
Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
Provide mentoring opportunities to new staff.