Healthcare Provider Business Operations - Manager

PwC•Charlotte, NC

2d•$99,000 - $232,000

About The Position

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Manager, you will play a key delivery and leadership role within our Provider Business Operations team, helping healthcare organizations modernize administrative and operational functions through large, tech-enabled transformation programs for healthcare providers.

Requirements

Bachelor’s degree
At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as hands on experience using technology solutions to solve complex problems.
Foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
Understanding and experience executing the software development lifecycle in large enterprise

Nice To Haves

Master’s degree preferred
Core Technology Strategy Skills
Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
Knowledge of enterprise architecture concepts and common architecture frameworks
Experience assessing IT capabilities and identifying gaps to better align technology with business needs
Ability to support performance management through KPIs/OKRs, dashboards, and governance processes
Experience supporting IT governance, process design, and role clarity within modern operating models
Digital & AI Strategy Skills
Experience using GenAI / Agentic tools for analysis, research, or workflow automation
Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
Ability to support workforce strategy initiatives including skill assessments and capability-building plans
Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning
Provider Business Operations Skills
Leading functional transformation and operational improvement initiatives within healthcare provider organizations, managing day-to-day workstream delivery and supporting solution design to drive effective outcomes
Familiarity with project financial management, budgeting, and performance tracking.
Experience contributing to proposal development, solution design, or client presentations
Exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight
Possessing extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress
Experience in one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one

Responsibilities

Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
Build technology solutions using AI and other platforms to enable outstanding client outcomes
Manage and lead workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations
Support and contribute to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG
Lead project management responsibilities including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitate change management through readiness assessments, communications, and training
Work with cross-functional provider stakeholders to maintain alignment and momentum, while coaching and overseeing senior associates and associates to drive quality deliverables and professional development
Contribute to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets
Apply data analysis and benchmarking to inform transformation recommendations, document lessons learned, and promote knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity
Apply functional specialization and operational knowledge to assess current-state processes, design improvements, and guide implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption
Take ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering