Helpdesk Analyst

MCCORVEY COMPANIES•Houston, TX

About The Position

McCorvey Sheet Metal is a Family owned and operated company looking to add another member to our IT Helpdesk Support team! Immediate availability and room for growth. If you are a team player and driven to learn, we want to see you! McCorvey Companies is at the forefront of design build/design assist, pre-construction, commissioning, building information modeling, and quality control.

Requirements

Two years of experience with network, device support and administration preferred
Working experience related to customer support for computer systems
Previous help desk and / or customer service desk experience preferred
Working experience related to computer systems, networking and operating systems
Maintain emotional control under stress – frequent interruptions
Workload is deadline driven
Repetitive hand motions and prolonged use of computer
Some organization-wide travel
Tasks require sitting, standing, bending, walking, and climbing
Work positions include squatting, extended reaching above your head to 18 inches, extended reach in front to 30 inches
Lift and carry equipment weighing up to 50 pounds for a distance of 100 feet
Requires handling equipment weighing up to 50 pounds while pushing, pulling, lifting, twisting, and reaching while lifting
Operates a van or pickup on state and city highways up to 50 miles per day to maintain service schedule
Frequently uses hands and bends wrists, neck, back, and arms
Occasional prolonged and irregular work hours – flexibility with schedule preferred
Extended hours or non=business hours may be required due to system upgrades, system failures, system maintenance as to need of not interfere or lessen impact with district operations
Daily attendance and punctuality are essential functions of the job

Responsibilities

Work within the Company to promote excellent customer service, effective response times and provide expert insights into general support issues.
Use Chat, telephone, remote and on-site support to resolve technology issues for employees
Utilize the device management systems, mobile device management and the identity management system to resolve issues and manage hardware and software including deploy applications, remote control computers, image computers and verify inventory
Prioritize and schedule trouble calls to ensure that support is delivered efficiently and within established service timelines
Maintain open communication with the Technology team members and users regarding the status of trouble calls to ensure that end-users are apprised of progress made in providing service to meet individual needs
Assign or re-assign trouble tickets to the appropriate department when applicable
Provide support for all company devices including but not limited to PCs, laptops, iPads, MacBook, and Chromebook for hardware and software issues
Provide support for peripheral computer equipment including printers, scanners, cameras, etc
Provide support for wireless connectivity issues
Provide Active Directory and Office365 account management for all employees
Move and / or un-box and setup printers, computers, devices and other peripherals
Maintain professional behavior, promote a positive image, appearance, and work ethic to always represent the company in a positive manner and work in a team environment
Maintain a positive and effective relationship, good judgment and decision making with coworkers, supervisors, and other company employees, outside agencies and organizations
Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors, outside agencies and organizations and private information confidential
Provide outstanding customer service
Maintain good judgement and decision making when dealing with supervisor, co-workers, employees, and outside agencies and organizations
Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by Technology management
Attend professional growth activities to keep abreast of innovations related to position
Maintain an organized work environment
Responds to after-hours emergencies as needed
Performs other duties as assigned