Helpdesk/Support Technician Lead

Haigh-Farr Inc • Bedford, NH

1d

About The Position

Haigh-Farr is a premier antenna design, manufacturing and test house developing products used across all platforms in the aerospace industry including missions to Mars, the International Space Station and products fielded to the U.S. Military supporting the warfighter. In our over 55-year history we have enjoyed steady, planned growth. In 2026, Haigh-Farr plans to further grow our team and capabilities to meet increasing demand and to expand into new markets and antenna technologies.

Haigh-Farr is seeking a Helpdesk/Support Technician Lead who will oversee daily IT support operations, manages team performance, and provides, technical assistance to end-users. This role requires balancing advanced troubleshooting with leadership, ensuring high-quality, efficient service through ticketing systems like ServiceNow and mentoring junior technicians. Key skills including strong communication, IT expertise (network fundamentals), and certifications like CompTIA A+ or ITIL.

Requirements

• Proficiency in Microsoft Windows, preferably OS 10/11 Pro or Enterprise, Microsoft 2013-2019.
• Ability to diagnose and resolve hardware and/or software technical issues.
• Strong organizational skills.
• Works well with unexpected changes.
• Work with a sense of urgency.
• Proven experience as a Help-Desk Technician or other similar role.
• Tech savvy – working knowledge of computers, mobile devices, office automation products, and remote control.
• Ability to multi-task and lead others.
• U.S. Person, with ability to obtain and maintain a security clearance

Nice To Haves

• Degree in Computer Science or related field.

Responsibilities

• Team Leadership: Managing daily support operations, setting goals, and mentoring team members.
• Technical Support: Acting as a high-level escalation point for complex, end-user technical issues.
• Process Improvement: Creating and maintaining technical documentation, procedures and training materials.
• System Management: Overseeing ticket management, ensuring SLA compliance, and using tools like remote desktop software.
• Other duties may be assigned.

Benefits

• Competitive salary, commensurate with experience and capabilities.
• Health Insurance Plan with Health Reimbursement Feature, Dental, and Vision Insurance.
• Flexible Spending Accounts – Health and Dependent Care
• Company Paid Disability and Group Term Life Insurance
• Paid Vacation, Holidays, and Sick Time.
• 401K with Company Match
• Company Sponsored Social Events.
• Wellness Prevention – Annual In-House Flu Clinic, Gym Membership discount through Medical Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level