Helpdesk Support Technician
About The Position
We are seeking a motivated and customer‑focused Help Desk Support Technician to join our IT team. This is an excellent opportunity for someone early in their career who has a strong interest in technology and a desire to learn and grow in the IT support field. The hiring manager is open to considering candidates with varying skill levels—one junior and one more experienced technician—so long as they are eager, reliable, and passionate about computers. What You’ll Do Provide first‑line technical support to end users via phone, email, ticketing system, and in person Troubleshoot and resolve issues related to hardware, software, basic networking, and user accounts Assist with workstation setup, peripheral installation, and equipment configuration Document issues, solutions, and workflows within the ticketing system Escalate advanced or unresolved technical problems to senior team members as needed Deliver high‑quality customer service with professionalism and clear communication Learn new technologies and tools as part of ongoing training and skill development Support internal IT projects and routine maintenance tasks
Requirements
- Customer service
- Help desk / Technical support
- Troubleshooting and problem‑solving
- Basic understanding of Windows/Mac OS, common applications, and computer hardware
- 1–3 years of help desk, technical support, or related IT experience (or strong hands‑on technical aptitude for junior candidates)
- Strong interest in computers, technology, and continuous learning
- Ability to multitask and manage time effectively
- Strong verbal and written communication skills
- Team‑oriented attitude with a willingness to ask questions and grow
Nice To Haves
- Experience with ticketing systems, Active Directory, or basic networking is a plus (but not required for entry‑level applicants)
Responsibilities
- Provide first‑line technical support to end users via phone, email, ticketing system, and in person
- Troubleshoot and resolve issues related to hardware, software, basic networking, and user accounts
- Assist with workstation setup, peripheral installation, and equipment configuration
- Document issues, solutions, and workflows within the ticketing system
- Escalate advanced or unresolved technical problems to senior team members as needed
- Deliver high‑quality customer service with professionalism and clear communication
- Learn new technologies and tools as part of ongoing training and skill development
- Support internal IT projects and routine maintenance tasks
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
