Host(ess) at Spruzzo - The Ben Hotel, Autograph Collection

Sage Hospitality•West Palm Beach, FL

About The Position

At Spruzzo, the Host/Hostess is the first smile guests encounter and the welcoming presence that sets the tone for an unforgettable dining or lounge experience. You will guide each guest seamlessly from arrival to their table or seat, balancing grace, warmth, and efficiency. This role blends hospitality, organization, and charm—ensuring every guest feels recognized, valued, and immersed in the story of The Ben. As the steward of the guest’s first impression, you bring energy, poise, and genuine care, shaping experiences that linger long after a meal at Proper Grit or a sunset cocktail at Spruzzo ends. Whether greeting diners or rooftop lounge guests, your role is essential to creating moments that reflect our signature promise: “Exactly Like Nothing Else.”

Requirements

High School diploma or equivalent
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting.
Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
Checks the proper set-up of tables and seating prior to opening.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.