Hotel Director
Trapp Family Lodge•Stowe, VT
6d
About The Position
Meet and greet hotel guests, supervise Hotel (96 guest rooms) Housekeeping Managers, Guest House (100 two-bedroom chalets) and Villa (46 two, three, and four-bedroom townhomes) Housekeeping Managers and Front Desk Reception Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Direct guest satisfaction & guest service initiatives. Senior Management Team member.
Requirements
- Excellent attention to detail and friendly & responsive guest service
- Strong communicator- with guests, staff, and tourists
- “Best Practices” proficiency in housekeeping, front desk & bell staff, and working knowledge food & beverage operations/events
- Must be willing to work early evenings
- Housekeeping operations/management is essential
- Bachelor’s degree (BS, BA) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
- Proficient with Excel, MSWord, PowerPoint and Oracle OPERA Property Management Software.
Nice To Haves
- Certified Hospitality Housekeeping Manager (CHHM) Certification and/or Certified Hotel General Manager (CHGM) is advantageous.
Responsibilities
- Ensure attentive, friendly, and technically competent customer service and adhere to company standards
- Direct guest satisfaction & guest service initiatives
- Supervise front office and housekeeping operations (including night audit, bell/valet) and collaborate in the scheduling of work
- Review and communicate to staff daily activities/group specification sheets for current events
- Collaborate on divisional annual operating plans and budget
- Conduct weekly Resort Operations Meeting
- Continually evaluate condition of FF&E and decor and propose appropriate corrective action and financial implications
- Ensure that all hotel rooms are cleaned and inspected before they are occupied
- Collaborate on hiring, training, counseling, and scheduling for departmental staff
- Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance
- Schedule employees to reflect business levels and ensure a high level of guest service, while staying within budget guidelines
- Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget
- Direct and implement new systems to assist operations in keeping with hospitality best management practices
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What This Job Offers
Job Type
Full-time
Career Level
Manager
