Hotel Front Desk Agent (Part-Time)

Salt Lake City Marriott University Park•Salt Lake City, UT

5d•Onsite

About The Position

Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking. Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!

Requirements

Must have flexible availability to be able to work AM or PM shifts, weekends and holidays.
Excellent communication skills.
Ability to resolve guest issues professionally and respectively.
Previous guest service experience is required.
Minimum lifting of 50 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 50 pounds
Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions directly to guest.
Sort, and track incoming mail, messages and packages.
Transmit and receive messages using all communication avenues, GPX, phone etc.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest, as needed.
Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
Ability to accurately use various office software.
Assist with room service orders and room calls if available to leave front desk.
Have a full working knowledge and expertise of each shift including night audit.