Hotel Front Desk Associate - Part time
About The Position
The Homewood Suites Lexington Fayette Mall is looking for highly motivated individuals to join our Front Desk/Guest Services team. Individuals should have a bright personality and strong desire to exceed in the Hospitality field. REPORTS TO: AGM FLSA STATUS: Non-Exempt, Hourly POSITION SUMMARY Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements to and collecting payments from departing guests.
Requirements
- High school diploma or equivalent
- Excellent written and oral skills required
- Positive interpersonal skills required
- Excel and Word proficiency is desired
Nice To Haves
- Previous front desk experience is a plus
Responsibilities
- Check guests into and out of hotel in an accurate, efficient and courteous manner
- Efficiently and accurately handles all payments received at the property. this may be in the form of cash, credit card, etc
- Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
- Answer incoming calls within 3 rings with the appropriate greeting
- Greet guests warmly and perform registration procedures
- Post all charges to guest accounts in an accurate and timely manner. Upon checkout ensure that all charges and collect payment.
- Sell and confirm room reservations using selling techniques and strategies
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
