HR Generalist

VXI Global Solutions

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. The HR Generalist is responsible for performing a broad range of administrative support to the HR management team. This position is also responsible for interfacing with a number of departments including Finance, Operations and Talent Acquisition. What your days will look like: Provide support, assistance for all employee relations activities, including investigations Assist in benefits Open Enrollment process. Conduct new hire orientation meetings for new employees and verify I-9 documentation and data input into the HRMS system. Assist Associate Director with various research projects and/or special projects. Maintain HRIS filing systems by ensuring that files and records are maintained in accordance with legal requirements and Company policies and procedures. Conduct Focus Groups and provide feedback Serve as an effective resource for company policy, utilizing good judgment, discretion, confidentiality and professionalism to respond to payroll, benefits, and other employee issues. Take a process improvement approach to document/workflow. Proactively seek out and complete project work that is beneficial for the organization, as well as personal development. Perform miscellaneous duties as required in support of all Human Resources staff. What’s in it for you: Hands-on, real-world experience Exposure to Fortune 500 companies Company subsidized medical, dental and vision benefit If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

Strict adherence to confidentiality and high ethical standards.
Experience with HRIS system preferred
Exceptional follow-through and attention to detail
Extremely flexible, highly organized and able to easily shift priorities
Ability to resolve employee issues in a professional demeanor
Customer service minded professional
Excellent communication skills and interpersonal skills, including the ability to work with individuals at all levels of management.
Be fun and energetic.
Ability to work independently with minimal supervision
Ability to function in a fast-paced high-volume facility
Flexibility and versatility in problem analysis and resolution
Excellent verbal, written and interpersonal communication skills, with the ability to work well under minimal supervision.
Detail oriented with consistent follow-up practices and customer focus.
Capable of multi-tasking, highly organized, and able to meet deadlines.
Motivated by challenging and thought-provoking work with a strong desire to learn and progress.
Take initiative and think independently, effectively prioritize tasks, ensure deadlines are consistently met.
Experience with auditing and maintaining electronic and paper filing systems.
Ability to execute detailed tasks utilizing specific instructions and/or general directions using proactive problem-solving skills
A bachelor’s degree in related field preferred
Minimum of 3 years of Human Resources experience as administrative support (within a call center, preferred)
Highly proficient in Microsoft Office (Excel, Word, Outlook and PowerPoint)

Nice To Haves

Professional in Human Resources (PHR) certification a plus

Responsibilities

Provide support, assistance for all employee relations activities, including investigations
Assist in benefits Open Enrollment process.
Conduct new hire orientation meetings for new employees and verify I-9 documentation and data input into the HRMS system.
Assist Associate Director with various research projects and/or special projects.
Maintain HRIS filing systems by ensuring that files and records are maintained in accordance with legal requirements and Company policies and procedures.
Conduct Focus Groups and provide feedback
Serve as an effective resource for company policy, utilizing good judgment, discretion, confidentiality and professionalism to respond to payroll, benefits, and other employee issues.
Take a process improvement approach to document/workflow.
Proactively seek out and complete project work that is beneficial for the organization, as well as personal development.
Perform miscellaneous duties as required in support of all Human Resources staff.