Human Resources Intern Summer 2026

HEI Hotels and Resorts • Cleveland, OH

1d • $16 - $16 • Onsite

About The Position

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. The Human Resources Intern supports the Human Resources department in the daily administration of hotel HR operations. This position provides hands-on experience in recruiting, employee relations, onboarding, HR systems, and hospitality policies and procedures. The intern will interact with associates across all departments and assist in delivering a positive associate experience consistent with HEI Hotels & Resorts standards.

Requirements

• Hotel experience preferred.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Pursuing a degree in Human Resources or related field or recent graduate

Responsibilities

• Assist with recruiting activities, including learning to conduct phone screens and scheduling interviews for non-management hotel positions.
• Support the development and execution of a college recruiting program
• Attend daily departmental stand-up meetings and observe employee relations practices
• Provide HR office coverage by answering phone calls, greeting associates, and serving as a first point of contact for associate inquiries
• Learn and utilize the HRIS system (Workday) for administrative and employee-related processes
• Assist with associate relations events and recognition, as needed, e.g. Associate of the Month program, Associate Anniversary Awards program, etc.
• Assist with new hire onboarding and co-conduct orientation sessions with support from the HR Representative
• Coordinate all other pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures
• Learn and apply hotel policies, procedures, and HR compliance standards
• Respond to all interviewed applicants via telephone or letter within the required time frame .
• Always maintain confidentiality of sensitive employee information
• Perform additional HR administrative duties as assigned

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1-10 employees