Human Service Implementation Consultant
About The Position
In the early stages of implementing an integration platform as a service (iPaaS). The first critical service will be to introduce integration and automation between the legacy eligibility system, MAXIS, and the online application system, MNbenefits. The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and client’s program standards and positioned to guide and frame the requirements of the Worker Interface, the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners. Role Summary The Human Services & Implementation Lead serves as the primary bridge between the state project team and the participating counties and Tribes. This senior role combines deep human services domain expertise with strong implementation leadership to successfully onboard 4–7 local agencies and ensure smooth pilot execution.
Requirements
- Experience in human services (preferably SNAP, cash assistance, or related public benefits programs)
- Proven track record leading software/system implementations in government or human services environments (pilot and/or statewide)
- Strong understanding of county/Tribal government operations and change management in public sector
- Experience building relationships with diverse stakeholders including agency directors, supervisors, and frontline case workers
- Excellent facilitation, communication, and problem-solving skills
Responsibilities
- Identify, engage, and build strong relationships with counties and Tribes to participate in the Worker Interface pilot
- Align 4–7 local agencies with project goals and objectives
- Lead consistent outreach and coordination with agency leadership and frontline staff
- Manage full onboarding of pilot agencies, including developing clear plans, schedules, designs, success outcomes, and readiness goals
- Engage directly and indirectly with frontline workers to build confidence and ensure successful adoption of the Worker Interface
- Establish norms, guidelines, and participation criteria for pilot agencies
- Translate desired success outcomes into realistic, tactical implementation steps and schedules
- Identify, document, and help resolve program-driven constraints, policy requirements, and compliance considerations (especially SNAP and cash/food benefits programs)
- Incorporate operational and program needs from local agencies into actionable requirements and backlog items
- Work closely with the Product/Program Lead to ensure implementation remains grounded in local agency realities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
