Implementation Lead

Noto • New York, NY

9h • Hybrid

About The Position

As an Implementation Lead, you’ll own the critical first experience our customers have with Noto.
You’ll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams—ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto’s growth.

Requirements

• 2–4 years of experience in Operations, Customer Success, Implementation, BizOps, or similar roles
• Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage)
• Strong problem-solving and organizational skills—you can bring structure to messy problems
• Comfortable working with data (Excel/Google Sheets; SQL is a plus)
• Excellent communication skills—you can clearly explain complex workflows to non-technical users
• High ownership mindset—you take initiative and see things through end-to-end
• Passion for helping small businesses succeed and willingness to engage directly with users

Nice To Haves

• Experience with SaaS onboarding or implementation
• Experience working with SMB customers or in education / local services

Responsibilities

• Own end-to-end onboarding for new customers—from kickoff to successful launch
• Partner closely with data specialist to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto
• Configure software to match each business’s workflows and needs
• Ensure fast, high-quality implementations that minimize time-to-value
• Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation
• Create scalable onboarding materials (guides, videos, templates)
• Act as a trusted advisor to help customers adopt best practices
• Serve as a frontline resource for customer questions and issues during onboarding and beyond
• Troubleshoot problems quickly and ensure a high-quality customer experience
• Partner with Customer Success to ensure long-term retention and satisfaction
• Gather and triage customer feedback to identify patterns and product gaps
• Collaborate with Product and Engineering to improve onboarding flows and core features
• Advocate for the customer while balancing product priorities

Benefits

• Competitive pay and meaningful equity 📈
• Office lunch and a stipend for work-related expenses 🍕
• Company Retreats – Join us for team retreats to bond, recharge, and plan the future together ✈️
• 100% company-paid benefits 🏥

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees