Implementation Manager

GoodShip

11d•Remote

About The Position

As an Implementation Manager on the Sales team, you’ll be the technical architect at the critical intersection of sales and customer success. You’ll partner closely with Account Executives during the sales cycle to design tailored technical solutions, lead high-impact proof-of-concepts, and ensure a seamless transition from closed-won to successful implementation. This is a high-ownership role that combines technical execution, storytelling, and real-world impact. You’ll report directly to the Senior Manager of Implementations and collaborate across teams to bring clarity to complexity—using data, empathy, and urgency to help shippers unlock the full value of the GoodShip platform.

Requirements

Brings 4+ years of experience in technical implementation, solutions engineering, or pre-sales consulting in B2B SaaS
Has exposure to post-sale delivery and technical scoping in customer-facing roles
Deep understanding of freight operations and data flows within the transportation industry
Equally comfortable writing SQL, building dashboards, and helping close a complex deal
Advanced Excel skills and the ability to build compelling business cases on the fly
Clear and confident communicator with strong presentation skills—able to speak both technically and commercially
Operates with urgency, precision, and attention to detail in high-stakes sales environments
3+ years in pre-sales engineering, solutions consulting, or technical implementation at a SaaS company
Proficiency in SQL and Excel; comfortable demoing live in front of customers
Experience with relational databases and cloud platforms (e.g. AWS, GCP)
Strong project management skills; able to manage multiple concurrent sales and onboarding efforts
Excellent written and verbal communication skills, with executive presence

Nice To Haves

Transportation or logistics experience strongly preferred
Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field (or equivalent experience)

Responsibilities

Drive Sales Velocity Through Technical Excellence
Act as the technical lead in enterprise sales cycles, articulating GoodShip’s value through data and solution design
Lead tailored proof-of-concept (POC) implementations that demonstrate value and accelerate deal closure
Build technical solution designs aligned with prospect goals, and present them with confidence and clarity
Serve as the trusted advisor to prospects—helping them visualize their ideal future state with GoodShip
Own Pre-to-Post Sales Continuity
Manage handoffs from sales to implementation, ensuring zero momentum loss post-close
Translate pre-sale technical discovery into post-sale implementation roadmaps
Retain ownership of strategic accounts through onboarding to ensure value delivery
Develop reusable demo environments and POC frameworks that reduce friction in the sales cycle
Translate Complexity Into Confidence
Transform messy data into polished platform use cases during POCs
Perform rapid root-cause analysis to overcome technical objections
Implement data validation processes to showcase platform strength and reliability
Document technical requirements during sales to ensure successful downstream implementation