Implementation Manager

Relatient•Atlanta, GA

10d•Remote

About The Position

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture. Your Role at Relatient We’re seeking a Client Implementation Manager to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field.
6+ years in onboarding in SaaS and ideally 3+ years in the healthcare domain.
Strong analytic skills and demonstrated ability to think critically. (Hands-on SQL experience is preferred; but not required).
Excellent people skills and ability to engage a broad set of stakeholders.
Demonstrated ability to manage multiple complex projects or clients simultaneously while maintaining attention to detail.
Excellent communication and executive presence — you can lead a room and drive alignment both internally and externally.
Deep understanding of client lifecycle metrics and how to use them to drive outcomes.
Familiarity with tools like Salesforce, HubSpot, Jira, Confluence, and Power BI.

Nice To Haves

PMP, CCSM, or similar certification.

Responsibilities

Client Project Management
Partner with clients to define success goals and launch plans.
Kickoff onboarding of a client’s adoption of Dash platform.
Oversee the implementation of Dash platform through development and maintenance of project plans, status, dependencies and risks.
Work cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames.
Solutions Design
Work across internal teams and with clients to understand clients' existing patient access workflows, gather their requirements and document scope of implementation.
Design workflows in Dash platform to meet client’s business requirements.
Capture design in formats clearly understood by internal (configuration and support) teams and client stakeholders.
Partner with internal and client teams in configuring, building and testing Dash platform to ensure client’s workflows are adequately addressed.
Process Improvement
Establish process for intake of new onboarding projects from clients.
Apply and reinforce clients’ standards for onboarding during every new specialty or market rollout.
Ensure there is clear reporting on all ongoing projects for assigned clients.
Assist assigned other Implementation Managers in seamless execution of their projects.