Infrastructure Engineer/Sr. Infrastructure Engineer (Cloud)-ITDIO

International Monetary Fund•Washington, DC

About The Position

Work for the IMF. Work for the World. Under the general supervision of the Chief of the Infrastructure and Operations Division in the Information Technology Department of the Fund and working in cooperation with the Service Delivery Lead (Server and Cloud), the candidate will be responsible for managing the platforms and services supporting cloud foundation and applications in Microsoft Azure. In partnership with the Service Delivery Lead, the engineer will be considered one of the IMF’s subject matter experts on the domain and the specific platforms in use at the IMF. In addition to the knowledge and experience with various cloud platforms/architectures, the position requires experience and expertise in the following areas as they relate to managing the Azure cloud platform: Azure Cloud Storage and compute solutions Azure Private/Hybrid Cloud solutions Cloud Networking and routing, Cloud policies and automation Azure DevOps Integration Azure AD SSO, SCIM-based user provisioning, Azure AD connect Federation Services (ADFS/Entra ID) Load balancing services Azure connectivity configurations (ExpressRoute, SD-WAN) Content delivery (Azure Front Door) Azure security Cloud automation (Terraform, Biceps) Containerization technologies (Docker, Kubernetes) Cloud resource management and cost optimization Disaster recovery / Business continuity

Requirements

Advanced university degree in computer science, engineering, mathematics, or related field of study or equivalent, plus a minimum of 4 years of relevant professional experience; or, Bachelor’s degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience is required.
Demonstrated experience in ITIL-based Service Management role.
Minimum of 5+ years of Microsoft Azure experience required, including designing, implementing, and supporting Azure cloud environments.
Experience with cloud infrastructure resource management
Experience with cloud security best practices including securing key vaults, private-endpoints, network security groups, application gateways, etc.

Nice To Haves

Desired experience with Docker and Kubernetes containerization management
Skills and Experience Strong customer service skills and a high level of professionalism.
Very strong written and oral communication skills and good judgment.
Strong analytical and problem-solving skills.
Ability to support various database platforms and learn new technologies as needed.

Responsibilities

Ensures the highest level of service quality, closely liaising with process owners and managers, architects, IT security, and other stakeholders to ensure compliance with the department’s strategy, policies, and standards for the entire lifecycle of the services delivered.
As part of the support team, ensures the provisioning of applications and resources in the Cloud infrastructure as needed.
Reviews existing cloud environments regularly and makes recommendations for improvements.
Participates in the analysis of system options, risk, cost/benefit, and impacts on business processes and goals
Manages standards and best practices for optimal use of cloud solutions.
Generates scripts and templates required for the automatic provisioning of resources.
Gathers infrastructure and cloud requirements while working with application architects and owners.
Manages and supports Entra ID-based federation, user identity and Single Sign On.
Manages Azure DevOps integration with cloud platforms.
Identifies, analyzes, and resolves infrastructure vulnerabilities and application deployment issues.
Monitors and optimizes the Azure resource costs.
Oversees and directs the Managed Service Provider (MSP) support team to provide cloud platform support.
Ensures that value is achieved as anticipated from the MSP relationships, especially that the overall services are delivered as expressed in the service contract.
Creates, evaluates and reports on KPIs that drive decisions on optimization of cloud costs.
Reviews and monitors MSP service delivery and management problems, process issues, and escalation procedures.
Works with platform owners and project teams to facilitate prioritization of work in alignment with the business and Managed Service Providers (MSP) response to demand.