Infrastructure Engineer/Sr. Infrastructure Engineer (Cloud)-ITDIO

International Monetary Fund•Washington, DC

About The Position

Work for the IMF. Work for the World. Under the general supervision of the Chief of the Infrastructure and Operations Division in the Information Technology Department of the Fund and working in cooperation with the Service Delivery Lead (Server and Cloud), the candidate will be responsible for managing the platforms and services supporting cloud foundation and applications in Microsoft Azure. In partnership with the Service Delivery Lead, the engineer will be considered one of the IMF’s subject matter experts on the domain and the specific platforms in use at the IMF. In addition to the knowledge and experience with various cloud platforms/architectures, the position requires experience and expertise in the following areas as they relate to managing the Azure cloud platform: Azure Cloud Storage and compute solutions Azure Private/Hybrid Cloud solutions Cloud Networking and routing, Cloud policies and automation Azure DevOps Integration Azure AD SSO, SCIM-based user provisioning, Azure AD connect Federation Services (ADFS/Entra ID) Load balancing services Azure connectivity configurations (ExpressRoute, SD-WAN) Content delivery (Azure Front Door) Azure security Cloud automation (Terraform, Biceps) Containerization technologies (Docker, Kubernetes) Cloud resource management and cost optimization Disaster recovery / Business continuity Minimum Qualifications Advanced university degree in computer science, engineering, mathematics, or related field of study or equivalent, plus a minimum of 4 years of relevant professional experience; or, Bachelor’s degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience is required. Demonstrated experience in ITIL-based Service Management role. Minimum of 5+ years of Microsoft Azure experience required, including designing, implementing, and supporting Azure cloud environments. Experience with cloud infrastructure resource management Experience with cloud security best practices including securing key vaults, private-endpoints, network security groups, application gateways, etc. Desired experience with Docker and Kubernetes containerization management Skills and Experience Strong customer service skills and a high level of professionalism. Very strong written and oral communication skills and good judgment. Strong analytical and problem-solving skills. Ability to support various database platforms and learn new technologies as needed. Major Duties and Responsibilities 1. Ensures the highest level of service quality, closely liaising with process owners and managers, architects, IT security, and other stakeholders to ensure compliance with the department’s strategy, policies, and standards for the entire lifecycle of the services delivered. 2. As part of the support team, ensures the provisioning of applications and resources in the Cloud infrastructure as needed. 3.Reviews existing cloud environments regularly and makes recommendations for improvements. 4. Participates in the analysis of system options, risk, cost/benefit, and impacts on business processes and goals 5. Manages standards and best practices for optimal use of cloud solutions. 6. Generates scripts and templates required for the automatic provisioning of resources. 7. Gathers infrastructure and cloud requirements while working with application architects and owners. 8. Manages and supports Entra ID-based federation, user identity and Single Sign On. 9. Manages Azure DevOps integration with cloud platforms. 10. Identifies, analyzes, and resolves infrastructure vulnerabilities and application deployment issues. 11. Monitors and optimizes the Azure resource costs. 12. Oversees and directs the Managed Service Provider (MSP) support team to provide cloud platform support. 13. Ensures that value is achieved as anticipated from the MSP relationships, especially that the overall services are delivered as expressed in the service contract. 14. Creates, evaluates and reports on KPIs that drive decisions on optimization of cloud costs. 15. Reviews and monitors MSP service delivery and management problems, process issues, and escalation procedures. 16. Works with platform owners and project teams to facilitate prioritization of work in alignment with the business and Managed Service Providers (MSP) response to demand. This vacancy shall be filled by a 3-year Term appointment in accordance with the Fund’s new employment rules that took effect on May 1, 2015. Department: ITDIO Information Technology Department Infrastructure & Operations Hiring For: A11, A12 The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process. The IMF works to foster global monetary cooperation, secure financial stability, facilitate international trade, and promote high employment and sustainable economic growth. Our work on the macroeconomic benefits of challenges such as empowering women, modernizing the global trading system, and wage inequity, provides new ideas to safeguard the stability of the international monetary and financial system and addresses the world's most pressing macroeconomic and financial issues. Our 3,100 dedicated employees are leaders in their fields and collaborate to address the needs of our members and make a meaningful, positive difference to lives across the globe. This privacy notice explains how the International Monetary Fund (IMF) processes personal data collected through its recruitment portal. The IMF collects and uses various types of personal data in the context of its recruitment process in order to take steps required prior to entering into a contract. This may include contact details, work experience, education background, and professional qualifications. Access to personal data is limited to authorized IMF personnel and certain third parties, such as authorized partners or service providers who act on behalf of the IMF. These may include service providers such as background check agencies, assessment vendors, and other recruitment-related partners. If you are offered a position, your data may also be shared as necessary to comply with legal or regulatory requirements (e.g., for visa applications) or in response to lawful requests by public authorities, including law enforcement agencies. Personal data is retained in accordance with applicable IMF retention policies. You have rights in relation to your personal data. For more information about these rights and how to exercise them, please refer to the IMF's General Privacy Notice.

Requirements

Advanced university degree in computer science, engineering, mathematics, or related field of study or equivalent, plus a minimum of 4 years of relevant professional experience; or, Bachelor’s degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience is required.
Demonstrated experience in ITIL-based Service Management role.
Minimum of 5+ years of Microsoft Azure experience required, including designing, implementing, and supporting Azure cloud environments.
Experience with cloud infrastructure resource management
Experience with cloud security best practices including securing key vaults, private-endpoints, network security groups, application gateways, etc.
Strong customer service skills and a high level of professionalism.
Very strong written and oral communication skills and good judgment.
Strong analytical and problem-solving skills.
Ability to support various database platforms and learn new technologies as needed.

Nice To Haves

Desired experience with Docker and Kubernetes containerization management

Responsibilities

Ensures the highest level of service quality, closely liaising with process owners and managers, architects, IT security, and other stakeholders to ensure compliance with the department’s strategy, policies, and standards for the entire lifecycle of the services delivered.
As part of the support team, ensures the provisioning of applications and resources in the Cloud infrastructure as needed.
Reviews existing cloud environments regularly and makes recommendations for improvements.
Participates in the analysis of system options, risk, cost/benefit, and impacts on business processes and goals
Manages standards and best practices for optimal use of cloud solutions.
Generates scripts and templates required for the automatic provisioning of resources.
Gathers infrastructure and cloud requirements while working with application architects and owners.
Manages and supports Entra ID-based federation, user identity and Single Sign On.
Manages Azure DevOps integration with cloud platforms.
Identifies, analyzes, and resolves infrastructure vulnerabilities and application deployment issues.
Monitors and optimizes the Azure resource costs.
Oversees and directs the Managed Service Provider (MSP) support team to provide cloud platform support.
Ensures that value is achieved as anticipated from the MSP relationships, especially that the overall services are delivered as expressed in the service contract.
Creates, evaluates and reports on KPIs that drive decisions on optimization of cloud costs.
Reviews and monitors MSP service delivery and management problems, process issues, and escalation procedures.
Works with platform owners and project teams to facilitate prioritization of work in alignment with the business and Managed Service Providers (MSP) response to demand.