Inside Sales Supervisor

SIGNATURE SOLAR LLC•Sulphur Springs, TX

10d

About The Position

The Inside Sales Supervisor is responsible for maintaining, engaging, assisting, and monitoring the call queue for the Inside Sales team members. The supervisor will work closely with leadership to ensure that the team meets and exceeds customer expectations and to produce best-in-class customer experience.

Requirements

Displaying passion for customer service experience leads to adjustments of processes needed to create a best-in-class customer experience.
The ability to communicate effectively with customers, team members, and management, both verbally and in writing.
A proven ability to identify issues and use data to resolve problems.
Willingness to collaborate with members outside of the department to provide the most efficient outcome for our customers.
Ability to prioritize an efficient work week for themselves and the rest of the team to ensure we provide the best industry service.
The ability to lead teams effectively, provide feedback, and coach them to achieve their goals.
Unwavering commitment to the customers of Signature Solar.
A great candidate will show they are sympathetic to the challenges encountered and passionate about finding solutions.
The willingness to learn and improve skills, processes, and procedures, and the ability to implement changes to improve team performance and customer satisfaction.
An aptitude for troubleshooting complex issues that are unique to the solar industry.
Background in Sales with a proven record of success with the entire sales process, from planning to closing.
Must be in good standing in their current position.
Willingness to get NABCEP certified within the 1st year of employment.

Nice To Haves

Experience managing a call center is preferred.
Previous leadership experience is preferred.

Responsibilities

Supervise team members and manage time as efficiently as possible.
Monitor the team's performance metrics and provide feedback to team members to better assist them with closing sales and providing best-in-class customer experience.
Work closely with leadership to identify areas for improvement and implement changes as needed.
Escalate complex issues to leadership as necessary.
Handle escalated calls from customers requiring supervisor assistance.
Responsible for closing and securing entry points to the building at the end of the shift.
Provide direct support to new hires through onboarding and initial training periods
Reinforce training content through coaching, observation, and feedback
Demonstrate a deep understanding of our solar products and services.
Present and explain pricing, financing options, and incentives.
Actively engage in lead generation activities, including participating in events, promotions, and networking.
Follow up on leads generated through various channels.
Present and explain pricing, financing options, and lead company incentives with the team
Manage team follow ups and outbounds on leads generated through various channels.
All other duties are assigned.