Install Coordinator

Conejo Heating, Air, Plumbing and Electrical•Thousand Oaks, CA

2d•Onsite

About The Position

Join a dedicated team of professionals at Conejo Services, a premier provider of residential and commercial HVAC, plumbing, electrical, and roofing solutions. We value skill, integrity, and a commitment to providing high-quality experiences for our customers. We are seeking a highly organized and proactive Install Coordinator to bridge the gap between our sales, installation crews, and customers. You will be responsible for the seamless scheduling and logistical management of installation projects - ensuring every job is stages documented, and completed to our quality standards.

Requirements

High school diploma or GED.
2-4 years of experience in installation coordination or equivalent preferred.
Strong communication, organization, and problem-solving skills.
Proficiency in Microsoft Office Suite.

Nice To Haves

Experience with Service Titan a plus.

Responsibilities

Own project coordination and issue resolution throughout its entire lifecycle.
Collaborate with Sales, Production, Quality Control, and other company departments to deliver best in industry customer service and premier product quality.
Identify improvement opportunities to streamline scheduling processes and enhance customer experience.
Be a single point of contact for our customers to provide accurate and timely project status updates to customers.
Schedule installation and repair appointments with internal and external crews.
Ensure material ordering, permits, inspections, and other required project aspects are scheduled or rescheduled based on business and/or customer needs.
Optimize schedule to meet monthly / quarterly revenue targets.
Track and maintain accurate records of all installs and repair jobs.